Privacy Policy – How 101 Game Protects Your Data

01 Who We Are

101 Game is an online gaming and sports betting platform operating at 101game.vu. We offer casino games, live casino, slots, sports betting — including cricket, PSL, T20 internationals, football and Esports — to adult players who choose to use our services for entertainment.

This Privacy Policy applies to all interactions you have with 101 Game: when you visit the website, when you create an account, when you make deposits or withdrawals in PKR, when you use the mobile app, and when you contact our support team. References to "we", "us" or "101 Game" throughout this document refer to the platform and its operating entity.

02 Data We Collect

We collect personal data in a few different ways — directly from you when you register and use the platform, automatically when you interact with our website or app, and in some cases from payment processors when you make a deposit or withdrawal.

Here is a breakdown of the categories of data we collect and why:

We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions. Where identity verification requires document submission, those documents are processed through secure channels and not retained longer than necessary.

03 How We Use Your Data

Every piece of data we collect has a specific purpose. We do not use your data in ways you would not reasonably expect. The primary uses of your personal data on 101 Game are:

• Creating and managing your account, including login authentication and account security.
• Processing deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfers and other supported payment methods.
• Sending you important account notifications — such as transaction confirmations, security alerts and updates to platform policies.
• Detecting and preventing fraud, money laundering, multi-accounting and other prohibited activity on the platform.
• Monitoring account activity for responsible gaming purposes, such as identifying unusual betting patterns that may indicate a player is experiencing difficulty.
• Improving the platform's performance, fixing technical issues and developing new features based on how players use the platform.
• Responding to your queries, complaints or requests through our support channels.
• Complying with any applicable legal or regulatory obligations that require us to retain or process certain records.

If you have opted in to promotional communications, we may also use your contact details to inform you of relevant bonuses, promotions or new features. You can opt out of marketing communications at any time through your account settings or by contacting support.

04 Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing necessary to operate your account and deliver the services you signed up for — including payment processing and account management.
• Legitimate interests: Processing necessary for fraud prevention, platform security, improving our services and responsible gaming monitoring, where those interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable laws, including financial record-keeping and identity verification obligations.
• Consent: Where we rely on consent — such as for optional marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

101 Game does not sell, rent or trade your personal information to any third party for their own marketing or commercial purposes. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum transaction data necessary to complete your deposit or withdrawal.
• Identity verification providers: Where document verification is required, a specialist provider may process your submitted documents under a strict data processing agreement with 101 Game.
• Game and platform technology providers: Third-party game studios and platform infrastructure providers may process limited technical data in order to deliver their services as part of the 101 Game platform.
• Fraud and security services: We work with security technology providers to detect fraudulent activity. Data shared for this purpose is used solely for fraud prevention.
• Legal requirements: We may disclose data when required to do so by law, court order or other binding legal process. We do not disclose data in response to informal requests without a legal basis.

All third parties who process data on our behalf are bound by contractual obligations to keep your information confidential and to use it only for the specific purpose for which it was shared.

06 Payment Data

Given that 101 Game handles real money transactions in PKR, we take payment data security particularly seriously. Here is what you should know about how your financial information is handled:

• Full payment credentials — complete JazzCash or Easypaisa wallet numbers, full card numbers, bank account details — are never stored on 101 Game's servers after a transaction is completed.
• Transactions are processed through encrypted payment integrations. The connection between your device and our payment systems uses industry-standard encryption.
• Transaction reference numbers and payment method types are stored in your account history so you have a record of your deposits and withdrawals. This is account activity data, not your full payment credentials.
• If you are asked to submit a bank statement or payment screenshot for verification purposes, that document is used solely to verify the transaction in question and is not retained beyond that purpose.
• We do not store CVV codes, full card numbers or mobile wallet PINs. If you are ever asked to provide these by someone claiming to represent 101 Game support, treat it as a security concern and contact us through official channels.

07 Cookies & Tracking Technologies

101 Game uses cookies and similar tracking technologies on the website and in the app. Cookies are small files stored on your device that help the platform function correctly and allow us to understand how it is being used.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle login sessions, security tokens and basic site operations. They cannot be disabled without breaking the platform.
• Analytics cookies: Help us understand which parts of the platform are used most, how players navigate between sections, and where technical issues occur. This data is aggregated and not linked to individual identities.
• Preference cookies: Remember your settings and preferences — such as language or display preferences — so you do not have to set them every time you log in.

We do not use third-party advertising cookies that track you across other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality, including the ability to log in and place bets.

08 Data Retention

We retain your personal data for as long as your account is active and for a period after account closure, as required by applicable legal and financial record-keeping obligations. The general retention principles we follow are:

• Account data is retained for the duration of your account being open, plus a period of up to five years after closure to meet standard financial record-keeping requirements.
• Transaction records — deposits, withdrawals, betting history — are kept for a minimum of five years to comply with standard financial audit requirements.
• Identity verification documents are retained only for as long as necessary and deleted once the verification purpose has been fulfilled, unless retention is required by law.
• Support communications are retained for up to two years to allow for follow-up and dispute resolution.
• Technical and usage data that does not identify individual users may be retained for longer periods in aggregated, anonymised form for platform analytics purposes.

When data is no longer required and its retention period has passed, it is securely deleted or anonymised in a way that it can no longer be linked to you as an individual.

09 Your Rights

You have meaningful rights over your personal data on 101 Game. These are not procedural formalities — they are genuine rights you can exercise by contacting our support team. Your rights include:

Right to access: You can request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe following identity confirmation.

Right to correct: If any information we hold is inaccurate or incomplete, you can request that it be corrected. For most account details, you can update these directly within your account settings.

Right to delete: You can request deletion of your personal data. We will action this where there is no overriding legal obligation to retain the data — for example, financial records that must be kept under applicable law.

Right to object: You can object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. You can also withdraw consent for marketing communications at any time.

To exercise any of these rights, contact our support team through the platform. We may need to verify your identity before acting on a request, which is a standard security measure to protect your account.

10 Children's Privacy

101 Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been created by or for a person under 18, the account will be immediately closed, any balance will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted.

If you believe a minor has created an account on 101 Game, please contact support immediately so that we can investigate and take appropriate action. Protecting young people from exposure to gambling platforms is a commitment we take seriously and one that is reflected throughout our platform policies.

11 Security Measures

101 Game implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• Encryption of personal data in storage and in transit using industry-standard protocols.
• Access controls that limit which members of our team can view personal account data, based on operational necessity.
• Continuous monitoring of platform activity for signs of suspicious behaviour, unauthorised access attempts or unusual transaction patterns.
• Regular security reviews of our systems and the third-party services that form part of the platform infrastructure.
• Two-factor authentication options available to players who want an additional layer of account security beyond their password.

No system is completely immune to security threats. In the unlikely event of a data breach that affects your personal information, we will notify affected players promptly and take immediate steps to contain and address the incident.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When we make material changes, we will notify registered players through the platform or via their registered contact details before the change takes effect.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform following notification of an updated policy constitutes acceptance of the changes.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, please reach out to our support team. We aim to respond to all privacy-related queries promptly and will always take your concerns seriously.

You can also find answers to common privacy questions on our FAQ page. For broader platform questions, the Terms and Conditions covers account rules, betting policies and other platform-wide guidelines in full.